Ready, set, shop! Track your orders as they embark on the epic journey to your doorstep.
We’re sorry to hear that! However, we are unable to retroactively apply your discount code to an order that has already been placed. Please ensure that the discount code has been entered correctly and has been applied on your next purchase!
Only one discount code can be applied at checkout.
If you've subscribed to our Newsletter, keep an eye on your inbox for an exclusive 10% OFF promo code. Please check both your inbox and junk/spam folders to locate the email. If you can't locate the email, there might be an issue with the provided em
We accept online banking, credit cards, debit cards, and e-Wallets for both online and in-store shopping.
Yes! You can walk in to our store and get your personalised order ready on the spot within an hour (waiting time depending on order queue, quantity ordered, and time of the year). Ana Tomy @ The Zhongshan Building. Ana Tomy @ Pavilion Kuala Lumpur. Y
We ship to:. 1. Australia. 2. Belgium. 3. Benin. 4. Brazil. 5. Brunei. 6. Cambodia. 7. Canada. 8. China. 9. Czechia. 10. France. 11. Germany. 12. Hong Kong SAR. 13. Indonesia. 14. Italy. 15. Japan. 16. Luxembourg. 17. Macao. 18. Malaysia. 19. Mexico.
Shipping cost is calculated based on an order’s weight and location selected, the amount will be indicated in your shopping basket. Customs and taxes related to shipping will be paid by the recipient when the order is delivered. If your country charg
For local orders, we use GDEX and PosLaju. For international orders, we use FedEx and DHL. Learn more here: How do I track my order?
Yes, we do offer free shipping with purchases above RM150. We also offer free shipping coupons in The Weird Club. Check it out!!
Ah-ha! Million dollar question here! We wonder the same when we make orders online too!. It really depends on where your order is going. We provide an estimated delivery period during checkout, and we will send a tracking number via email so you can
All orders will receive a tracking code with the shipping confirmation email. You can input the tracking code on the shipping carriers dedicated tracking website or general tracking websites to be updated as your order makes its way to you!. If your
Yup! If your order hasn’t shipped yet, we are happy to update your shipping address. Please reach out to our team at [email protected] with the following information and we’ll gladly help out. If your order has already shipped, we are unable to edi
Yes, we’ll do so to the best of our ability. Write to us at [email protected] with the information:
Yes, we can always reschedule a delivery. Please let us know at [email protected], so that we can be on the lookout for your returning parcel too!
Yes, there may be custom/duty taxation depending on your country’s imported goods policies. Ana Tomy is not responsible for any duty and import taxes, customs charges, etc. charges related to international orders. We are unable to calculate charges p
Yes! You may place an order before 11:00am to receive same-day deliveries within Klang Valley. Order received after 11:00am will be delivered the following day. Personalised items with embroidery is not eligible for the same-day delivery service.
You may also select the 'Store Pick-up' option when you make your purchase online, you will receive a notification email from us when your order is ready for collection in-store (min. 1-2 Working Days). We usually keep your store pick-up item for up
Sometimes, our products sell out quickly, especially when stock is running low both online and in-store. If the product you’ve ordered happens to go out of stock after you’ve placed your order, no worries—we’ll let you know right away and offer you a
If you have received the wrong item, we apologize for the inconvenience caused. Please inform us of your preferred time for our courier to collect the incorrect item. We will streamline the return process by creating an Air Waybill for your convenien
Customised orders usually take 2 working days to fulfil, plus 2–3 working days for delivery. Non-customised orders typically take 2–3 working days for delivery. During peak season (October to January), fulfilment may take longer — usually around 4–6