Ana Tomy Help Centre

We are sorry about that. Here is how we will fix it.Get in touch with us and let us know a convenient time for our courier to collect the wrong item. We will arrange everything on our end, including the return label. You just need to print it out and attach it to the parcel. As a thank you for your patience, we will credit your account with points towards your next purchase.We will keep you updated every step of the way.

We are sorry about that. Here is how we will fix it. Get in touch with us and let us know a convenient time for our courier to collect the wrong item. We will arrange everything on our end, including the return label. You just need to print it out an

I received the wrong item. What should I do?

Ordering & Shipping

How do I earn points with The Weird Club?

How does Birthday Reward work?

How can I earn points from writing a review?

Do I earn points when I buy/use a gift card?

How do I find my 10% discount code for my first order?

The Weird Club

How do I create an account?

Oops, I forgot my password. How can I reset it?

Can I change the email address registered with my account?

What should I do if I encounter issues logging in?

Is my account information secure?

Can I deactivate or close my account?

What are the benefits of having an account?

Account Management

Where are Ana Tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are Ana Tomy leather goods made from genuine cow leather?

My leather cover has small marks and wrinkles. Is something wrong with it?

When can I expect a restock?

I accidentally spilled water on my notebook. What should I do?

Will Ana Tomy refills fit in other planners or systems?

It says water-repellent. What is it treated with?

How does the A3 Rucksack secure my belongings?

I tried fitting a 17-inch laptop on my A3 Rucksack and the drawstring broke. Can I get a refund?

I lost the detachable strap on my A3 Rucksack. Can I get a replacement?

The A3 Rucksack fabric is starting to look fuzzy where it rubs against my back. Is something wrong with it?

My A3 Rucksack buckle snapped. Is that covered under warranty?

Can I machine wash the A3 Rucksack?

Can I buy the A3 Rucksack Onigiri Pouch on its own?

Can I personalise my name on the A3 Rucksack?

Does the A3 Rucksack come with a warranty?

A3 Rucksack

Can I buy City Bag add-ons separately?

City Bag

Product Information

I forgot to use my discount code. What can I do?

How many discount codes can I use at checkout?

I can't find my 10% OFF code. Can you help?

What forms of payment do you accept?

Is it possible to expedite my personalised order?

Which countries do you ship to?

How much does shipping cost and how long will it take?

What shipping carriers do you use?

Do you offer free shipping within Malaysia?

When will I receive my package?

How do I track my order?

Can I change the shipping address?

My order is lost in transit. Can you help?

My order is being returned to sender. Can you help?

Is there any custom or duty on international order?

Do you offer same-day delivery?

Do you have store pick-up option?

What happens if the product is out of stock after I place my order?

When will my order be fulfilled?

Can I change or cancel my order?

Can I exchange or return a product?

Uh oh... I didn't receive what I ordered.

Can I make changes to my monogram?

I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

Does Ana Tomy planners come with warranty?

Does Ana Tomy leather goods come with warranty?

Does Ana Tomy City Bags come with warranty?

Warranty Information

How does the Artist Discovery Project work?

Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

Am I able to track my earnings from the Artist Discovery Project?

Artist Discovery Project

How does the Affiliate Programme work?

What is the commission rate and other benefits for joining the Affiliate Programme?

Can I promote Ana Tomy's products on any platform?

Am I able to track my earnings from the Affiliate Program?

What happens if a referral sale was returned?

How can I join the Affiliate Programme?

Affiliate Programme

Does Ana Tomy offer corporate orders?

Corporate Order

Can I print the e-invoice on the spot?

What’s ROC or TIN—and why are you asking for it?

Oops—I forgot to scan the QR last month. Can I still get it?

I lost my receipt or order number—what now?

Why do I have to give my ID number?

I’m not Malaysian. And I'm claiming for a foreign company. Can I get an e-invoice?

I received the wrong item. What should I do?Updated 13 days ago