Ana Tomy Help Centre

Customised orders usually take 2 working days to fulfil, plus 2&#x2013;3 working days for delivery.Non-customised orders typically take 2&#x2013;3 working days for delivery.During peak season (October to January), fulfilment may take longer &#x2014; usually around 4&#x2013;6 working days.

Customised orders usually take 2 working days to fulfil, plus 2–3 working days for delivery. Non-customised orders typically take 2–3 working days for delivery. During peak season (October to January), fulfilment may take longer — usually around 4–6

When will my order be fulfilled?

Ordering & Shipping

How do I earn points with The Weird Club?

How does Birthday Reward work?

How can I earn points from writing a review?

Do I earn points when I buy/use a gift card?

The Weird Club

How do I create an account?

Oops, I forgot my password. How can I reset it?

Can I change the email address registered with my account?

What should I do if I encounter issues logging in?

Is my account information secure?

Can I deactivate or close my account?

What are the benefits of having an account?

Account Management

Where are Ana Tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are Ana Tomy leather goods made from genuine cow leather?

My Ana Tomy leather good has small imperfections...

When can I expect a restock?

I accidentally spilled water on my Ana Tomy notebook, help!

Ana Tomy Journal Compatibility with Other Brands

City Bag Accessories Add-on

Product Information

I forgot to use my discount code. What can I do?

How many discount codes can I use at checkout?

I can't find my 10% OFF code. Can you help?

What forms of payment do you accept?

Is it possible to expedite my personalised order?

Which countries do you ship to?

How much does shipping cost and how long will it take?

What shipping carriers do you use?

Do you offer free shipping within Malaysia?

When will I receive my package?

How do I track my order?

Can I change the shipping address?

My order is lost in transit. Can you help?

My order is being returned to sender. Can you help?

Is there any custom or duty on international order?

Do you offer same-day delivery?

Do you have store pick-up option?

What happens if the product is out of stock after I place my order?

What should I do if I received the wrong item?

Can I change or cancel my order?

Can I exchange or return a product?

Uh oh... I didn't receive what I ordered.

Can I make changes to my monogram?

I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

Does Ana Tomy planners come with warranty?

Does Ana Tomy leather goods come with warranty?

Does Ana Tomy City Bags come with warranty?

Warranty Information

How does the Artist Discovery Project work?

Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

Am I able to track my earnings from the Artist Discovery Project?

Artist Discovery Project

How does the Affiliate Programme work?

What is the commission rate and other benefits for joining the Affiliate Programme?

When will my order be fulfilled?Updated a month ago