ana tomy Help Centre

<p id="isPasted" style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes, there may be custom/duty taxation depending on your country&#x2019;s imported goods policies.<p style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ana tomy is not responsible for any duty and import taxes, customs charges, etc. charges related to international orders. We are unable to calculate charges prior to your order being delivered, and recommend checking with your local customs office for more information.<p style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping fees will not be refunded if you refuse these charges.

Yes, there may be custom/duty taxation depending on your country’s imported goods policies. ana tomy is not responsible for any duty and import taxes, customs charges, etc. charges related to international orders. We are unable to calculate charges p

Is there any custom or duty on international order?

Ordering & Shipping

How do I earn points with The Weird Club?

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The Weird Club

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Account Management

Where are ana tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are ana tomy leather goods made from genuine cow leather?

My ana tomy leather good has small imperfections...

When can I expect a restock?

Product Information

I forgot to use my discount code. What can I do?

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I can't find my 10% OFF code. Can you help?

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Which countries do you ship to?

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What shipping carriers do you use?

Do you offer free shipping within Malaysia?

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Uh oh... I didn't receive what I ordered.

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I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

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Does ana tomy leather goods come with warranty?

Does ana tomy City Bags come with warranty?

Warranty Information

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Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

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Artist Discovery Project

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What is the commission rate and other benefits for joining the Affiliate Programme?

Is there any custom or duty on international order?Updated 4 months ago