ana tomy Help Centre

<p id="isPasted" style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping cost is calculated based on an order&#x2019;s weight and location selected, the amount will be indicated in your shopping basket.&#xA0;<p style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Customs and taxes related to shipping will be paid by the recipient when the order is delivered. If your country charges VAT fees, you will be charged these by your local post/government.&#xA0;<p style="box-sizing: border-box; font-family: &quot;Polysans Slim&quot;; margin: 0.5em 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: 1.5; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; -webkit-font-smoothing: antialiased; color: rgb(24, 24, 24); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please refer to <a href="https://ana-tomy.co/shipping-and-returns/">this page</a> for more info.

Shipping cost is calculated based on an order’s weight and location selected, the amount will be indicated in your shopping basket. Customs and taxes related to shipping will be paid by the recipient when the order is delivered. If your country charg

How much does shipping cost and how long will it take?

Ordering & Shipping

How do I earn points with The Weird Club?

How does Birthday Reward work?

How can I earn points from writing a review?

Do I earn points when I buy/use a gift card?

The Weird Club

How do I create an account?

Oops, I forgot my password. How can I reset it?

Can I change the email address registered with my account?

What should I do if I encounter issues logging in?

Is my account information secure?

Can I deactivate or close my account?

What are the benefits of having an account?

Account Management

Where are ana tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are ana tomy leather goods made from genuine cow leather?

My ana tomy leather good has small imperfections...

When can I expect a restock?

Product Information

I forgot to use my discount code. What can I do?

How many discount codes can I use at checkout?

I can't find my 10% OFF code. Can you help?

What forms of payment do you accept?

Is it possible to expedite my personalised order?

Which countries do you ship to?

What shipping carriers do you use?

Do you offer free shipping within Malaysia?

When will I receive my package?

How do I track my order?

Can I change the shipping address?

My order is lost in transit. Can you help?

My order is being returned to sender. Can you help?

Is there any custom or duty on international order?

Do you offer same-day delivery?

Do you have store pick-up option?

What happens if the product is out of stock after I place my order?

Can I change or cancel my order?

Can I exchange or return a product?

Uh oh... I didn't receive what I ordered.

Can I make changes to my monogram?

I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

Does ana tomy planners come with warranty?

Does ana tomy leather goods come with warranty?

Does ana tomy City Bags come with warranty?

Warranty Information

How does the Artist Discovery Project work?

Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

Am I able to track my earnings from the Artist Discovery Project?

Artist Discovery Project

How does the Affiliate Programme work?

What is the commission rate and other benefits for joining the Affiliate Programme?

How much does shipping cost and how long will it take?Updated 3 months ago