A3 Rucksack
Everything you need to know about the Ana Tomy A3 Rucksack. Materials, care, warranty, and how it all works.
How does the A3 Rucksack secure my belongings?
The main compartment uses a drawstring closure. It is fast to open, and flexible enough to handle a little extra when your day calls for it. For everything else, it depends on what you are carrying. Zips keep your tech and valuables locked away prope
I tried fitting a 17-inch laptop on my A3 Rucksack and the drawstring broke. Can I get a refund?
The A3 Rucksack is designed to fit up to a 14-inch MacBook Pro comfortably. Forcing a 17-inch device will deform the bag and stress the closure system beyond its intended capacity. Damage from exceeding the bag's designed load falls outside our warra
I lost the detachable strap on my A3 Rucksack. Can I get a replacement?
We are sorry to hear that. Lost or misplaced straps are not covered under our exchange or warranty policy, as this falls outside manufacturing defects or quality issues. Reach out to us directly and we will see if there is anything we can do.
The A3 Rucksack fabric is starting to look fuzzy where it rubs against my back. Is something wrong with it?
Nothing is wrong. What you are seeing is surface pilling, caused by friction between the nylon and certain clothing fabrics, particularly wool or rough denim. It is a cosmetic change, not a structural one. The bag's integrity is not affected. This is
My A3 Rucksack buckle snapped. Is that covered under warranty?
It depends on how it happened. If the buckle failed during normal use, that is a manufacturing defect and it is absolutely covered. We will sort it out, no questions asked.If the buckle was stepped on, caught in a car door, or subjected to external f
Can I machine wash the A3 Rucksack?
Please do not. Machine washing breaks down the water-repellent coating and stresses the hardware. For everyday dirt: spot clean with a damp cloth and mild soap. For a deeper clean: gentle hand washing only. Let it air dry completely before storing.
Can I buy the A3 Rucksack Onigiri Pouch on its own?
Not at this time. The pouch is part of the A3 Rucksack system and is sold together as a set.
Can I personalise my name on the A3 Rucksack?
Not on this one. The A3 Rucksack is designed as a complete, finished object. No customisation is available for this design.
Does the A3 Rucksack come with a warranty?
Yes. 90 days from the date of purchase, covering manufacturing defects and quality issues. If something is wrong with how it was made, we offer a 1-to-1 exchange or a full refund. No questions asked. Normal wear and tear, and damage from misuse, are