Ana Tomy Help Centre

<p>We are sorry to hear that. Lost or misplaced straps are not covered under our exchange or warranty policy, as this falls outside manufacturing defects or quality issues. Reach out to us directly and we will see if there is anything we can do.</p>

We are sorry to hear that. Lost or misplaced straps are not covered under our exchange or warranty policy, as this falls outside manufacturing defects or quality issues. Reach out to us directly and we will see if there is anything we can do.

I lost the detachable strap on my A3 Rucksack. Can I get a replacement?

Product Information

A3 Rucksack

How do I earn points with The Weird Club?

How does Birthday Reward work?

How can I earn points from writing a review?

Do I earn points when I buy/use a gift card?

How do I find my 10% discount code for my first order?

The Weird Club

How do I create an account?

Oops, I forgot my password. How can I reset it?

Can I change the email address registered with my account?

What should I do if I encounter issues logging in?

Is my account information secure?

Can I deactivate or close my account?

What are the benefits of having an account?

Account Management

Where are Ana Tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are Ana Tomy leather goods made from genuine cow leather?

My leather cover has small marks and wrinkles. Is something wrong with it?

When can I expect a restock?

I accidentally spilled water on my notebook. What should I do?

Will Ana Tomy refills fit in other planners or systems?

It says water-repellent. What is it treated with?

How does the A3 Rucksack secure my belongings?

I tried fitting a 17-inch laptop on my A3 Rucksack and the drawstring broke. Can I get a refund?

The A3 Rucksack fabric is starting to look fuzzy where it rubs against my back. Is something wrong with it?

My A3 Rucksack buckle snapped. Is that covered under warranty?

Can I machine wash the A3 Rucksack?

Can I buy the A3 Rucksack Onigiri Pouch on its own?

Can I personalise my name on the A3 Rucksack?

Does the A3 Rucksack come with a warranty?

Can I buy City Bag add-ons separately?

City Bag

I forgot to use my discount code. What can I do?

How many discount codes can I use at checkout?

I can't find my 10% OFF code. Can you help?

What forms of payment do you accept?

Is it possible to expedite my personalised order?

Which countries do you ship to?

How much does shipping cost and how long will it take?

What shipping carriers do you use?

Do you offer free shipping within Malaysia?

When will I receive my package?

How do I track my order?

Can I change the shipping address?

My order is lost in transit. Can you help?

My order is being returned to sender. Can you help?

Is there any custom or duty on international order?

Do you offer same-day delivery?

Do you have store pick-up option?

What happens if the product is out of stock after I place my order?

I received the wrong item. What should I do?

When will my order be fulfilled?

Ordering & Shipping

Can I change or cancel my order?

Can I exchange or return a product?

Uh oh... I didn't receive what I ordered.

Can I make changes to my monogram?

I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

Does Ana Tomy planners come with warranty?

Does Ana Tomy leather goods come with warranty?

Does Ana Tomy City Bags come with warranty?

Warranty Information

How does the Artist Discovery Project work?

Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

Am I able to track my earnings from the Artist Discovery Project?

Artist Discovery Project

How does the Affiliate Programme work?

What is the commission rate and other benefits for joining the Affiliate Programme?

Can I promote Ana Tomy's products on any platform?

Am I able to track my earnings from the Affiliate Program?

What happens if a referral sale was returned?

How can I join the Affiliate Programme?

Affiliate Programme

Does Ana Tomy offer corporate orders?

Corporate Order

Can I print the e-invoice on the spot?

What’s ROC or TIN—and why are you asking for it?

Oops—I forgot to scan the QR last month. Can I still get it?

I lost my receipt or order number—what now?

Why do I have to give my ID number?

I’m not Malaysian. And I'm claiming for a foreign company. Can I get an e-invoice?

The form won’t let me click ‘Next’ or ‘Submit’...

I got a rejection email. What did I do wrong?

Can I request an e-invoice after I leave the store?

Can I edit my e-invoice after submitting it?

Can I get one e-invoice for multiple receipts?

Is my information safe?

Can I get an e-invoice for a gift purchase?

I made a return/refund—do I get a new e-invoice?

Can someone else request the e-invoice for me?

Does every customer need an e-invoice?

Do I need to request an e-invoice if I already got a receipt?

Is the e-invoice the same as a tax invoice?

Will the e-invoice show my full personal or company info?

Can I still get a regular receipt at the counter?

What if I made a mistake in the e-invoice form?

Can I request an e-invoice if I ordered online?

E-Invoicing in Malaysia

I lost the detachable strap on my A3 Rucksack. Can I get a replacement?Updated 10 days ago