What should I do if I received the wrong item?Updated a month ago

If you have received the wrong item, we apologize for the inconvenience caused. Please inform us of your preferred time for our courier to collect the incorrect item. We will streamline the return process by creating an Air Waybill for your convenience, which will need to be printed out and attached to the parcel. As compensation for the trouble, we will credit your account with points offering a discount on your next purchase. We are committed to resolving this issue swiftly and will keep you updated on the process.