Can I print the e-invoice on the spot?
Nope, not on the spot. Just scan the QR code and key in your order number. Your e-invoice will be emailed to you within 1–2 working days.
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E-Invoicing in Malaysia
Everything you need to know about e-invoicing in Malaysia. Whether you're claiming as an individual or a business, this guide walks you through the what, why, and how of Ana Tomy's e-invoice process—clear, simple, and made for the weird and wonderful
What’s ROC or TIN—and why are you asking for it?
They’re like an ID, but for companies. ROC = Company registration number. TIN = Tax Identification Number. If you’re claiming as a person, we’ll need your Full Name + Personal Identification Number or TIN instead. All required by LHDN, not us!
Oops—I forgot to scan the QR last month. Can I still get it?
Sorry, can’t help with time travel (yet). Unclaimed invoices are bundled and submitted as a monthly summary on the 1st. Once that’s done, individual e-invoices can’t be created.
I lost my receipt or order number—what now?
Don’t panic—we might still be able to help. Paid by card or e-wallet? We’ll try digging it up in our system. Paid cash? If you’re part of The Weird Club, we can search by your name or email. Not a member? It gets a bit tricky without a receipt. 👉 P.
Why do I have to give my ID number?
It’s an LHDN thing—for personal claims, it’s a must. For company claims, just the usual trio: Company Name, ROC, and TIN.
I’m not Malaysian. And I'm claiming for a foreign company. Can I get an e-invoice?
Nope. E-invoices are only for Malaysian individuals or companies. If you’re from overseas, you don’t need one (and can skip the QR entirely).
The form won’t let me click ‘Next’ or ‘Submit’...
Double check everything’s filled in just right—no missing info, no typos, no rogue spaces.Still stuck? Refresh and try again. Or ask us—we’ve got form-fixing superpowers.
I got a rejection email. What did I do wrong?
Usually it’s either:. The receipt number doesn’t match exactly. The total order value is off. Give it another go with the right details. It almost always works on take two.
Can I request an e-invoice after I leave the store?
Yes—just do it before the 3rd of the following month. Just scan the QR code or click here and fill in the form. After that, everything gets locked and submitted to LHDN, and we can’t generate it anymore.
Can I edit my e-invoice after submitting it?
You can’t edit it once it’s generated. So make sure your receipt number, name, company details, and total value are all correct before submitting. (We know—tedious. But LHDN’s rules, not ours.)
Can I get one e-invoice for multiple receipts?
Nope. It’s one e-invoice per transaction. Each receipt gets its own e-invoice, because that’s how LHDN tracks it.
Is my information safe?
We believe so. All info submitted is used only for e-invoicing to LHDN. We don’t store your ID or TIN beyond what’s needed to process your request securely.
Can I get an e-invoice for a gift purchase?
Sure! Just use your own details (or your company’s) when submitting via the QR form.The recipient won’t see the invoice unless you forward it to them.
I made a return/refund—do I get a new e-invoice?
Yes. If you returned something and got a refund, the original e-invoice becomes invalid. A new one will be issued based on the final order value. Just scan the QR again and resubmit with the updated details.
Can someone else request the e-invoice for me?
Yes—just make sure they have the correct receipt number and your full details. But for company claims, make sure the info matches your registered entity.
Does every customer need an e-invoice?
Not at all. It’s optional and mostly useful if you’re:. Claiming for tax. Doing company purchases. Wanting neat records. If it’s just a personal buy, and you’re not claiming—feel free to skip it!
Do I need to request an e-invoice if I already got a receipt?
Only if you're planning to use it for tax or business claims. The printed or emailed receipt is just a proof of purchase—not an official e-invoice.
Is the e-invoice the same as a tax invoice?
Almost—but not quite. E-invoice is a digital format submitted to LHDN. It follows a new government-mandated structure and comes with a unique LHDN ID.
Will the e-invoice show my full personal or company info?
Yes—whatever you fill in will appear on the invoice. So double-check your details before submitting.
Can I still get a regular receipt at the counter?
Yes, and you should!. The e-invoice is optional and issued after the purchase. Your regular receipt still matters for returns, exchanges, and reference.
What if I made a mistake in the e-invoice form?
If you haven’t received the e-invoice yet, just resubmit with the correct details. If it’s already issued, unfortunately, it can’t be changed.
Can I request an e-invoice if I ordered online?
Yes, you can! Once your order is fulfilled, just click here to fill up your details and we’ll get it sorted. P.S. No need to scan anything—just keep your order number ready.