Ana Tomy Help Centre

<p style=" text-decoration: none;" id="isPasted">Our clothbound cover is made with book cloth, which is a delicate material. If it gets wet, it may leave a stain, and in more serious cases, the cover might warp slightly. Once it&#x2019;s completely dry, you can still use it&#x2014;though it may show some signs of the spill.</p><p style=" text-decoration: none;">We recommend using a transparent sleeve in the future to help protect it, or consider getting a new cover replacement if needed. That said, if the damage isn&#x2019;t too serious, we encourage you to continue your use&#x2014;even that becomes part of your personal journey and the unique story of your notebook.&#xA0;</p>

Our clothbound cover is made with book cloth, which is a delicate material. If it gets wet, it may leave a stain, and in more serious cases, the cover might warp slightly. Once it’s completely dry, you can still use it—though it may show some signs o

I accidentally spilled water on my Ana Tomy notebook, help!

Product Information

How do I earn points with The Weird Club?

How does Birthday Reward work?

How can I earn points from writing a review?

Do I earn points when I buy/use a gift card?

The Weird Club

How do I create an account?

Oops, I forgot my password. How can I reset it?

Can I change the email address registered with my account?

What should I do if I encounter issues logging in?

Is my account information secure?

Can I deactivate or close my account?

What are the benefits of having an account?

Account Management

Where are Ana Tomy products made?

What's the difference between sheets and pages?

What's faux or and vegan leather?

What's vegetable-tanned (vegetan) leather?

Are Ana Tomy leather goods made from genuine cow leather?

My Ana Tomy leather good has small imperfections...

When can I expect a restock?

Ana Tomy Journal Compatibility with Other Brands

City Bag Accessories Add-on

I forgot to use my discount code. What can I do?

How many discount codes can I use at checkout?

I can't find my 10% OFF code. Can you help?

What forms of payment do you accept?

Is it possible to expedite my personalised order?

Which countries do you ship to?

How much does shipping cost and how long will it take?

What shipping carriers do you use?

Do you offer free shipping within Malaysia?

When will I receive my package?

How do I track my order?

Can I change the shipping address?

My order is lost in transit. Can you help?

My order is being returned to sender. Can you help?

Is there any custom or duty on international order?

Do you offer same-day delivery?

Do you have store pick-up option?

What happens if the product is out of stock after I place my order?

What should I do if I received the wrong item?

When will my order be fulfilled?

Ordering & Shipping

Can I change or cancel my order?

Can I exchange or return a product?

Uh oh... I didn't receive what I ordered.

Can I make changes to my monogram?

I broke the elastic band of my planner. Is there any way to repair it?

Returns & Exchanges

Does Ana Tomy planners come with warranty?

Does Ana Tomy leather goods come with warranty?

Does Ana Tomy City Bags come with warranty?

Warranty Information

How does the Artist Discovery Project work?

Is there any restriction for the cover artwork?

Would I still own the artwork’s copyright?

Am I able to track my earnings from the Artist Discovery Project?

Artist Discovery Project

How does the Affiliate Programme work?

What is the commission rate and other benefits for joining the Affiliate Programme?

I accidentally spilled water on my Ana Tomy notebook, help!Updated 17 days ago